OVAHS Client Feedback Questionnaire

We are always looking for feedback on ways we can improve our service. Please take the time to complete the below client feedback questionnaire via the online webform, or by downloading the PDF version and returning it to our clinic. Hard copies of the questionnaire can be placed in the lockbox at reception.

OVAHS Client Feedback Questionnaire - PDF

1. When you last came to the clinic

Did you get reminders to come to the clinic
Were you satisfied with the time it took for you to be seen by the staff
How happy were you with the clinic service

2. The people at reception

Had flyers and pamphlets to read
Were friendly when you arrived
Were polite and helpful

3. The doctors, nurses and health workers

Treated you with respect
Made you feel comfortable
Understood how you were feeling at the time
Took time to listen to me
Explained the tests and medications
Gave you the final decision about your treatment
Closed the door and curtains when you were examined
Could ask you about any personal problems
Asked you if it was OK if another nurse / health worker came into the room
Asked if you would like to see another specialist
Organised for you to see another specialist when needed
Knew about your family history

4. The doctors, nurses and health workers told you

About your sickness
How to take your medication
How to stay healthy

5. Experience over the last year

Are the clinic hours good for you
Did you get to see a doctor when you needed to
Have the clinic staff visited you at home

6. Is there anything you feel would make this a better health service

7. About You

Gender
Are you of Aboriginal or Torres Strait Islander descent?
Have you been to another clinic in the last year?
Are you here to see a nurse / doctor?
Did you bring someone else in to see the doctor / nurse?