OVAHS has recently passed ISO (International Organisation for Standardisation) accreditation:
ISO 9001:2015.
OVAHS has successfully achieved independent recognition and Quality Management Certification from the world’s largest developer and publisher of International Standards for the 6th consecutive year.
An effective Quality Management System is what ensures OVAHS services meets a certain level of quality that is reliable, safe, consistent, meets client expectations, continuously improves and complies with the law.
OVAHS has provided evidence of the following in order to achieve accreditation of the revised ISO standards:
- Improved efficiency and reduction in costs
- Better customer experience and management
- Effective risk management strategy
- Competitive advantage and broadened market scope for contracts and tenders (especially government)
- Enthused and engaged staff management with documented processes
- Utilisation of best practice management and strategy
The revised ISO 9001:2015 significantly differs from the 2008 edition, with:
- A stronger focus on risk management and customer satisfaction
- A new structure to align management systems standards
- More emphasis on leadership and commitment
- Fewer prescriptive requirements
- More requirements on communication and strategic alignment
As we all know, the process is hard work and the staff involved should be very proud of their efforts.
Image (from left to right)
Trish Hill – Medical Records and Reception Manager
Sharon Benning – Deputy CEO
Derek Donohue – Acting Health Operations Manager
Angela Geddes – Acting Clinic Coordinator
Graeme Cooper – CEO
Cuong Luu – Operations Manager
Absent: Fiona Baines – Health Operations Manager